The International Customer Service Standard (ICSS) is a framework that enables any organisation to understand how to implement best practice customer service management and create optimal customer experiences.
ICSS enables an organisation to understand how well their strategy, structure, systems, people and processes are contributing to customer success and overall organisation performance.
This webinar is designed to introduce you to the current version of the Standard (ICSS: 2020-2025) and walk you through the key changes to this iteration of the Standard and the steps to undertake certification.
Customer Service Managers, Chief Customer Officers, CX Managers, Service Operations Managers, Contact Centre Managers.
Australia/Sydney
Australia/Sydney