JOIN AUSTRALIA'S AUTHORITY IN CUSTOMER SERVICE

There are three levels of individual membership available.​

Associate Member

CSIA Associate status is available to all applicants: students, newly self-employed people and staff in their first customer service jobs or those in supervised front-line customer service positions. We encourage Associates to develop their skills by using the content and services provided by CSIA.​Associate Member Benefits​

• Certificate proclaiming your membership
• Member discounts to CSIA networking events and functions

Professional MemberCSIA Professional status (MCSIA) is awarded to customer service professionals with five years' experience managing customer service activities, demonstrating successful, continuous professional and personal development.This five year period may be reduced by up to two years, depending on educational qualifications held.​

Professional Member Benefits

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• Recognition of professional standing through use of the CSIA designatory post-nominal letters: MCSIA
• Certificate proclaiming your membership
• Member discounts to CSIA networking events and functions
• Opportunity to be a guest judge for the Australian Service Excellence Awards

Fellow​CSIA Fellow status (FCSIA) is awarded to customer service professionals with ten years relevant experience. Fellow applicants must have a proven record of successful continuous professional and personal development.Admission will depend on the degree of seniority, reputation and acknowledged effectiveness in driving customer service excellence.​Note: Direct entry as a Fellow will be available only in exceptional cases for individuals prominent in the field of customer service.​

Fellow Benefits

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• Recognition of professional standing through use of the CSIA designatory post-nominal letters: FCSIA
• Certificate proclaiming your membership
• Member discounts to CSIA networking events and functions
• Opportunity to be a guest judge for the Australian Service Excellence Awards
• Opportunity to be a guest assessor International Customer Service Standard certification assessments
• Exclusive speaker opportunities at CSIA seminars and networking events

There are three levels of corporate membership available.

Silver

• Four complimentary professional memberships
• Certificate proclaiming your organisation's membership
• Member discounts for entries to, and attendance at, the annual Australian Service Excellence Awards (ASEA) event
• Member discounts to CSIA networking events and functions

Gold

• 10% discount on CSIA training and certification services
• Six complimentary professional memberships
• Certificate proclaiming your organisation’s membership
• Member discounts for entries to, and attendance at, the annual Australian Service Excellence Awards (ASEA) event
• Member discounts to CSIA networking events and functions

Platinum

• 15% discount on CSIA training and certification services
• Ten complimentary professional memberships
• Certificate proclaiming your organisation’s membership
• Member discounts for entries to, and attendance at, the annual Australian Service Excellence Awards (ASEA) event
• Member discounts to CSIA networking events and functions